Privacy Policy

1. Who We Are

Market4Me.ai (“we”, “our”, “us”) operates the Market4Me.ai platform, an AI-powered marketing tool for businesses. This Privacy Policy explains how we collect, use, and protect personal data when you use our Service.

For the purposes of UK GDPR and EU GDPR, the data controller responsible for your personal data is [COMPANY LEGAL NAME] (trading as “Market4Me.ai”), registered office [REGISTERED OFFICE ADDRESS] (company registration number [COMPANY NUMBER, where applicable]). References to “we”, “our”, and “us” mean this entity.

For questions, contact us at: support@market4me.ai

2. Data We Collect

2.1 Account and Identity Data

• Name and email address (provided at registration)
• Profile photo (if provided)
• Authentication credentials (managed securely by Clerk)

2.2 Business and Brand Data

• Brand name, website URL, niche, and description
• Target audience information and marketing goals
• Brand logos and creative assets you upload
• Social media account connection tokens (encrypted)
• Content you create, scripts you write, and videos you generate

2.3 Usage and Technical Data

• Pages visited, features used, and actions taken within the platform
• IP address, browser type, device information
• Credit usage and transaction history
• Video generation jobs and output metadata

2.4 Payment Data

We do not store payment card data. All payment processing is handled by Stripe, Inc. We store only Stripe customer IDs and subscription identifiers for account management.

3. How We Use Your Data

We use your personal data to:

• Provide, operate, and improve the Service
• Process payments and manage subscriptions
• Provide AI analysis of your brand and generate marketing content
• Send service-related notifications (account alerts, billing receipts)
• Respond to support requests
• Detect and prevent fraud or abuse
• Comply with legal obligations

We do not sell your personal data to third parties. We do not use your content to train AI models without your explicit consent.

4. Legal Basis for Processing (EU/UK)

For users in the European Economic Area (EEA) and United Kingdom, we process your data under the following legal bases:

• Contract performance — processing necessary to deliver the Service you subscribed to (account management, content generation, billing)
• Legitimate interests — improving the Service, fraud prevention, security
• Legal obligation — complying with applicable laws and regulations
• Consent — where we ask for your explicit consent (e.g., optional marketing emails)

5. Third-Party Services

We share data with the following third-party services to operate the platform:

We require all third-party processors to handle your data in accordance with applicable data protection laws.

6. International Data Transfers

Our services and some third-party providers may process your data outside the EEA/UK. Where this occurs, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or adequacy decisions) to protect your data in accordance with EU/UK GDPR requirements.

7. Data Retention

We retain your data for as long as your account is active. Specifically:

• Account data: retained for the duration of your account plus 90 days after deletion
• Generated videos: retained while your account is active; deleted 90 days after account termination
• Transaction records: retained for 7 years for legal/accounting purposes
• Support communications: retained for 3 years

8. Your Rights (EU/UK)

Under GDPR and UK GDPR, you have the following rights:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate personal data
• Erasure — request deletion of your personal data (“right to be forgotten”)
• Restriction — request we limit processing of your data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests
• Withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at support@market4me.ai. We will respond within 30 days. You also have the right to lodge a complaint with your local supervisory authority (e.g., the ICO in the UK or your national DPA in the EU).

9. Cookies and Analytics

We use essential cookies required for authentication (managed by Clerk) and session management. These are always active because the Service cannot function without them.

With your consent, we also use the following analytics and product-improvement tools, which may set cookies or similar identifiers:

• Google Analytics — aggregate traffic and usage measurement, loaded with Google Consent Mode (analytics storage remains denied until you accept).
• Microsoft Clarity — product analytics and session replay that help us understand and improve the experience.

These analytics cookies are only set after you accept them via the cookie banner shown on your first visit. You can withdraw your consent at any time by clearing cookies in your browser, and you can manage cookies through your browser settings. We do not use cookies for third-party advertising, and we never sell your personal data.

10. Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest for sensitive data (social media tokens encrypted with AES-256-GCM), access controls, and regular security reviews. No system is 100% secure — if you believe your account has been compromised, contact us immediately.

11. Children's Privacy

The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notice. The date at the top of this page indicates when this policy was last updated.

13. Contact Us

For privacy-related enquiries or to exercise your rights: support@market4me.ai